Tracy Comer
Volunteer Experience
Sentara Northern Virginia Medical Center, Woodbridge, VA
Patient Representative, April 2016 - April 2017RAF Alconbury Medical Clinic, RAF Alconbury, UK
Red Cross Volunteer, October 2018 - November 2019St. Louis Metropolitan Area Chapter of the Project Management Institute, St. Louis, MO
Military Liaison, January 2021-PresentPROFESSIONAL AFFILIATIONS AND CERTIFICATIONS
SAS Advanced Programmer Certification (2020)
SAS Base Programmer Certification (2018)
Project Management Professional (2016)
American College of Healthcare Executives Fellow (2015)
Lean Six Sigma Green Belt (2015)
PUblished articles
Stoddard, Douglas & Robinson, Andrew & Comer, Tracy & Meno, Jenifer & Welder, Matthew. (2016). A Surgical Business Composite Score for Army Medicine. Military Medicine. 181. 567-571. 10.7205/MILMED-D-14-00701.
Comer, Tracy A. "Practitioner Application: Lean Management and U.S. Public Hospital Performance: Results From a National Survey." Journal of Healthcare Management (2019): 379-380. Print.
EDUCATION
University of North Carolina, Gillings School of Global Public Health, Chapel Hill, NC
Master of Science in Healthcare Administration, May 2012
Cornell University, Ithaca, NY
Bachelor of Science in Food Science, May 2005
Minor: Communications
Magna Cum Laude, Distinguished Military Graduate
Work Experience
Kennell and Associates, Inc - Falls Church, VA
Senior Analyst, September 2015 - Present
Executes project management duties for 3 projects worth over $1 million dollars in company revenue for both the Defense Health Agency and Veterans’ Affairs; manages tasks within Microsoft Project and meets weekly with stakeholders to ensure all milestones are met and everyone is satisfied
Demonstrates expert Microsoft PowerPoint to develop and excellent communications skills to present Military Health System data stipulations on behalf of the Defense Health Agency and the Veteran’s Health Agency
Prepares RVU (workload), encounter, referral, provider availability, appointment utilization, and network data in reports and dashboards for all echelons of Defense Health Agency leadership
Utilizes analytic and charting functions in Microsoft Excel to historically track metric performance and quickly identify outliers
Produces and analyzes datasets containing millions of records and merges various related datasets to develop comprehensive data tables using SAS
Organizes efforts to improve access to care reporting and tracking the transition of the Military Health System (MHS) to a new EHR (i.e. MHS Genesis)
Estimates financial impact of changes to TRICARE benefits, such as cardiac rehabilitation treatments and reproductive technology, based on population demographics, diagnosis history, and care consumption trends
Constructs cost estimates for administrative and policy changes to the TRICARE program and Veteran’s Affairs purchased care program
Office of the Army Surgeon General - Falls Church, VA
Health Systems Specialist, March 2012 - September 2015
Created pay-for-performance standards to distribute $7 million for inpatient satisfaction survey and surgical metric performance based on robust statistical analyses utilizing SPSS and SAS Enterprise Guide
Shaped Enterprise-level discussion on reorganization of surgical capabilities with surgical analytical products achieving $39 million in cost savings in one year
Presented quantitative and qualitative Inpatient Satisfaction data to senior leaders, influencing policy governing patient experience as well as programs to enhance and standardize postpartum care
Completed a lean six sigma project on surgical case turn over time that led to a 20% reduction in time between cases
Facilitated service line idea sharing forums with all echelons of leadership, from clinic administrators to regional healthcare leaders
Developed and maintained an access to care metric dashboard and developed action plans with clinic leaders to improve appointment availability for patients
Western Regional Medical Command (WRMC), Fort Huachuca, AZ and Joint Base Lewis-McChord, WA
Chief, Clinical Support Division, July 2008 - March 2012
Supervised six personnel and tracked and conducted training and outreach initiatives to improve access to care at assigned hospitals within WRMC, including 7 inpatient facilities and 4 ambulatory clinics.
Developed the division's budget each fiscal year and established strategic plans and goals within the Clinical Support Division and with the Clinical Operations Department as a whole.
Reviewed and authored recommendations for improvement in WRMC hospitals’ business plans, contributing to a 2% increase in overall patient satisfaction and satisfaction with access across WRMC
Led primary care clinics in identifying requirements for staffing and Information Technology to support Patient Centered Medical Home (PCMH) implementation over a three-year period
Collaborated with other division leaders as a steering group for clinics struggling to implement PCMH to ensure roadblocks, involving anything from facility, personnel, or budget issues to overall management concerns, were dealt with expeditiously
Monitored automated call distribution system scheduling over 108,000 appointments annually for over 19,000 beneficiaries in 20 specialty clinics
203rd Brigade Support Battalion, Ft. Benning, GA
Logistical Operations Officer, December 2005 - July 2008
Served as Assistant Support Operations Officer to meet logistical needs of the 3000 Soldiers assigned to a newly formed outpost
Commanded over 20 combat logistical patrols to deliver supplies, including bulk fuel, water, and maintenance parts to outlying units, while maintaining accountability of company’s 10 million dollars of equipment
Trained ten employees on combat-patrol-leading procedures to ensure safe execution of over 300 support missions; awarded the Bronze Star Medal for commitment to excellence in leadership and combat operations